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FAQ

1. Do you have a showroom where we can see the furniture?

We have a furniture store indicative of the quality of our materials. Visit us at 142 Sofokleous Street, Kallithea 17672, Athens

2. Do you make furniture?

We have a wide variety of options. But to make products that meet the needs there is a possibility for the measures or your own design.

3. Is it possible to order furniture in specific dimensions?

We have a huge variety of furniture and we are almost certain that we will find something suitable according to your dimensions. But we are still there to manufacture the products to your liking.

3. Do you do kitchen work?

We can make you a kitchen project and make a kitchen set from separate cabinets. You must send us your kitchen plan or measurements at info@pmsepipla.gr. It would be best if you could provide us with the kitchen set and the color you prefer as the price varies accordingly. The more information the better.

4. How long does it take to deliver?

The average delivery is noted for each product separately. Each product has a different delivery term because the products are manufactured by different manufacturers.

5. Can I shop online?

Our website is available for online shopping. You can also order what is in our catalogs, either by phone or by e-mail. And one of our specialized staff will analyze all the details.

6. Can the company assemble my furniture? Will I have any charge for this Service?

The company is willing to assemble your furniture. There is no cost for this service within Attica. Our goal is to close your eyes… to open them and everything is ready.

7. Do you provide a guarantee for your furniture?

All products receive a 12-month warranty. We are always by your side.

8. How do I place an order?

You can place an order on our website or by writing us an email at info@pmsepipla.gr with your full name, delivery address (including zip code), contact telephone number, preferred payment method, full list of products and options you want to include. You can also contact us at +306908673535. You will receive a reply as soon as possible.

9. How can I find out about my order?

You can contact us by phone at +306908673535 or by email at info@pmsepipla.gr with your order number and we will provide you with information about the current status of your order and if possible – the delivery date.

10. Can I pick it up myself from your stores?

Of course. If the necessary consultation is made with us by phone or email.

11. How can I cancel my order?

If you wish to cancel your order for any reason you can do so by contacting us at +306908673535 or at info@pmsepipla.gr, if your order has not been routed for delivery.

12. What should I do if I receive furniture with defects or missing pieces?

If you received an order with defects, damage or missing parts, let us know by phone at +306908673535 or at info@pmsepipla.gr an item number must be noted according to the instructions that is defective, damaged or missing. You should also send an image to our email at info@pmsepipla.gr, these photos will be sent to the manufacturer. The manufacturer of the upcoming part is obliged to replace it in 15-45 working days after the registration of the warranty order. We constantly check to ensure the quality of products before delivery.

13. What should I do if I want to return the furniture?

If you wish to return the furniture, let us know about it (by email at info@pmsepipla.gr or call +306908673535. It is important that the furniture is not assembled and is in its original packaging. Returned furniture will be received in 15-20 Money will be refunded in the following days upon receipt of the furniture by bank transfer.

14. Can I change my order?

You can change your order only if it has not been launched to receive it.

15. Do prices include VAT?

Yes. The prices listed on our website include the legal VAT.

16. What is a wish list?

The “Wish List” differs from the electronic shopping cart because it is filled not with what you need, but with what … you crave! Using the wish list, you put in order everything that you just crave and like from our products, regardless of when you intend and to move on to a future purchase.

From the wish list you can easily transfer the products you want to your cart with 1-click.

You can delete a product from the Wish List (by clicking remove) or transfer a product to your cart by clicking the cart that corresponds to the product.

17. Can I get updates on your online store, your products and offers?

You can subscribe to the sending of our informative newsletters and receive all the information about new products, exclusive offers and the possibilities of our online store. All you have to do is fill in your email in the “newsletter” that you will find at the bottom of the page. That’s all! After that you will normally receive our newsletters in your email.

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